Briggs & Riley Lifetime Guarantee

Shop in person for Briggs & Riley Luggage in Palo Alto, California at Going In Style Luggage Store located at Stanford Shopping Center. Going In Style carries a variety of Briggs & Riley backpacks, spinners, hard luggage, soft luggage and tote bags. Briggs & Riley offers a Lifetime Guarantee on all their products. You can bring your Briggs & Riley repairs to Going In Style 609 Stanford Shopping Center, Palo Alto, California and one of our associates can assist you with getting your Briggs & Riley bag repaired.

Learn more about bringing your Briggs & Riley bag to Going In Style Travel Accessories for repairs locally in Palo Alto, California.

Briggs & Riley® offers a lifetime of style and innovation.

Briggs and Riley is the only luggage company that offers an unconditional lifetime guarantee. In the unlikely event that your bag needs to be repaired, Briggs & Riley® is here for you.

Briggs & Riley® simple as that® guarantee means if your bag is ever broken or damaged, Briggs & Riley will repair it free of charge, no proof of purchase needed, no questions asked. Free Repairs on Briggs & Riley Luggage for life. Visit our Briggs & Riley Repairs page to find a self repair kit or to Find a Briggs & Riley repair center.

THERE’S NO COMPARISON.

The only brand with a true lifetime guarantee.

From bumps and scrapes to tears and wheels gone astray, Briggs & Riley has got your back… and your bag. Unlike other brands, Briggs & Riley doesn't take their lifetime guarantee lightly. Briggs & Riley stand behind their bags—both hard-sided and soft-sided—and through doing so, Briggs & Riley believes that they stand behind you during every leg of your travel. Briggs & Riley is the only brand of luggage with an unconditional Lifetime Guarantee. 

Briggs & Riley's simple as that® guarantee means Briggs & Riley will repair your bag free of charge if it’s ever broken or damaged—even if it was damaged by an airline. Peace of mind is as simple as that®. Integrity, innovation and incredible travels should last a lifetime.

Other brands may claim to have a lifetime warranty, but as you can see, no one compares to Briggs & Riley.

"A suitcase carries an air of confidence when it comes with a lifetime guarantee. Briggs & Riley is the only brand in the industry to offer just that on all its bags.” 
Sophie Warburton, 
The Telegraph Magazine, London Stylist and Shopping Editor

Briggs & Rily no-strings-attached lifetime guarantee on all bags - simple as that. So you can travel the world and back again.

Discover what our simple as that® guarantee covers below

Briggs & Riley® warranty covers the repair of all functional aspects of your Briggs & Riley bag for the life of your bag.

Briggs & Riley® warranty does not cover cosmetic wear or cleaning, damage of contents, or the replacement of lost or stolen bags and/ or its contents.

If your bag or its contents are damaged by an airline and you wish to hold them responsible, we suggest that you claim with the carrier before leaving the airport.
If you choose not to do this and instead wish for Briggs & Riley® to repair your bag, Briggs & Riley® will be happy to do so at no charge.

Due to the nature of certain types of repairs and normal wear and tear, it is not always possible to return your bag to its original condition. Due to discontinuation of a particular part of color identical replacement parts may not be available. Briggs & Riley® will repair or replace a damaged parts with the closest matching part or component in the closest matching color.

You are responsible for the cost of shipping your bag to Briggs & Riley®, however, Briggs & Riley® will return the favor and ship your bag back to you free of charge.

You also have the option to take the repair in to your own hands. Take advantage of Briggs & Riley® self-repair kits. Briggs & Riley offers free repair kits with a $10 handling charge.

Send Briggs & Riley® your bag to repair

If your bag needs some extra TLC or care, Briggs & Riley® recommends sending your bag directly to one of Briggs & Riley’s Official Company Repair Centers. To do so, create a repair authorization number (RA). You can obtain an RA number here.

Briggs & Riley’s Story
Philosophy

Three little words...Engineered for reality.

When you’re traveling, your luggage can mean the difference between fast or frantic, relaxed or riled. You see, at Briggs & Riley do what many consider unthinkable these days. Briggs & Riley listens. To customers, to retail partners, to their team of repair experts. Then Briggs & Riley designs their bags around real-world needs and wants. A handle mounted on the outside of a bag to create more room and flat packing. A pocket to hold toiletries or safeguard your passport. An expansion system that adds capacity then compresses your belongings securely in place. In fact, Briggs & Riley has multiple patents designed to make travel, well, easier. It’s innovative thinking like this—never for innovation’s sake—that sets Briggs & Riley apart. Now combine all that with the only unconditional lifetime guarantee in the business. It’s no wonder Briggs & Riley customers are nothing short of fanatical about our bags.